HPC and User Behaviour: The Customer is Always Right

• João Agostinho de Sousa (PSI)

Room: Conference Center HPC admins often encounter users misusing resources, running too many processes in the login nodes, avoiding reading the documentation and being unprepared to work in an HPC cluster. However, what if they are just a reflection of our setup? At PSI, we try to understand our user's actions and backgrounds to create and adapt tools to shape their behaviour by providing lower friction choices and incentives for demanding tasks.