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SUMMARY:hpc-ch forum on User Workflows and Support
DTSTART:20261029T083000Z
DTEND:20261029T150500Z
DTSTAMP:20261004T134500Z
UID:indico-event-19025@indico.psi.ch
CONTACT:raluca.hodoroaba@cscs.ch
DESCRIPTION:Speakers: Maria Grazia Giuffreda (CSCS)\, Julia Gustavsen (Agr
 oscope)\n\nTopic Description\nAs scientific computing services evolve\, HP
 C centers are increasingly asked to support not only computational infrast
 ructure\, but also the diverse workflows\, skills\, and expectations of th
 eir users. Researchers may arrive with very different levels of experience
 \, from first-time HPC users to advanced users developing complex\, automa
 ted\, and reproducible workflows.Participants will discuss how HPC centers
  can better understand what users need\, what they are actually doing\, an
 d how services can support them in ways that are useful for researchers an
 d sustainable for institutions.\nKey Questions\nReproducible Research\n\nH
 ow can HPC centers encourage users to adopt practices and tools that suppo
 rt reproducible research? Examples may include version control\, container
 s\, workflow managers\, environment management\, etc.\n\nUser Documentatio
 n and Collaborative Documentation\n\nHow can user documentation be provide
 d in a way that is sustainable for service providers and easy for users to
  find\, understand\, and apply?\nHow can documentation help set appropriat
 e expectations about the competencies required from users and the support 
 provided? \n\nUser Support\n\nWhat support models work well for HPC users
  beyond traditional ticketing systems?\nAre centers experimenting with off
 ice hours\, co-working sessions\, workshops\, user communities\, or other 
 formats?\nHow can support models balance responsiveness\, scalability\, an
 d user empowerment? \n\nEnd-User Service Fulfilment\n\nHow can centers si
 mplify and improve processes such as resource allocation\, account creatio
 n\, access to software environments\, and service requests?\nWhat role can
  automation\, container images\, predefined environments\, accounting syst
 ems\, and service catalogue items play?\nHow can service fulfilment be mad
 e efficient for both users and providers? \n\nPortfolio Management for En
 d Users in Hybrid or Multi-Service Environments\n\nHow can providers prese
 nt a coherent service portfolio when users may need access to clusters\, c
 loud resources\, storage\, applications\, portals\, or specialized platfor
 ms?\nHow can complexity be abstracted away while still allowing services t
 o be customized or adapted to specific scientific needs? \n\nTraining Cou
 rse Design and Evolution\n\nHow can training courses be designed to meet u
 sers at different levels of experience? Or should they? How do we design t
 he appropriate portfolio of courses to offer?\nHow can training evolve alo
 ngside changing services\, tools\, and scientific workflows?\n\nWho Should
  Attend?\nThe forum is intended for professionals involved in HPC and scie
 ntific computing services\, including HPC service providers\, support team
 s\, research IT groups\, system administrators\, research software enginee
 rs\, trainers\, service managers\, and others interested in improving the 
 user experience of scientific computing. It is especially relevant for th
 ose looking to better understand their users\, improve support and documen
 tation\, design effective training\, and develop sustainable services that
  help researchers work efficiently and reproducibly.\n\nhttps://indico.psi
 .ch/event/19025/
LOCATION:CB building (Aula)
URL:https://indico.psi.ch/event/19025/
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