Conveners
Understanding and Supporting Emerging HPC Users at Agroscope
- Julia Gustavsen (Agroscope)
Description
Agroscope has only recently entered an era in which it provides dedicated computational resources for research through a small HPC cluster. Beyond the technical and infrastructural challenges, this has required us to better understand users’ needs, scientific workflows, skill levels, and expectations.
This presentation will describe our approach to developing user support for scientific computing at Agroscope. We will present several complementary activities, including training courses, co-working sessions, user documentation, and the development of user personas based on ticketing data. The talk will discuss what data we collect, how we use it to understand our user community, and how these insights inform the evolution of our support and services.